Refund policy

RETURNS & REPLACEMENTS

CUSTOMER SATISFACTION

If you are not perfectly happy with your choice of purchase, please return the goods to us in their original and unused condition, with the original packaging, and within 7 days of receipt for an exchange or store credit. Please email us at sales@mcsaddlery.com.au or phone the store on (02) 65451599 outlining why you wish to return your products, so that we know to expect these items in coming days.

Any credit or refund will not be offered until Marsh Carney Saddlery has receipted goods into store for assessment. Return postage is your responsibility, and any goods missing in transit, or not received by Marsh Carney Saddlery will be deemed to remain your property until receipted in store.

Be sure of your, or your horses size before ordering, freight charges for returning incorrectly sized items, and reissuing correctly sized items are the responsibility of the customer.

Goods that are returned without fault, in a condition other than their original and unused, or after the 7-day period will not be accepted, and any freight to return them to the customer will be the customers responsibility. Alternatively if not claimed within 30 days, these goods may be destroyed, with no credit offered.

RETURN ADDRESS

All goods are to be returned in their original packaging including invoices, labels and header cards and reason for the return to the address below;

The Returns Officer, Marsh Carney Saddlery, PO Box 50, Scone NSW 2337

OR if using a freight company

The Returns Officer, Marsh Carney Saddlery, 124 Kelly St, Scone NSW 2337

For your protection we suggest that you send your goods back via Regular Post with insurance and tracking at your cost.

FAULTY GOODS

If you deem your purchased product to be faulty, you will need to return the goods to our store for assessment.

Please understand that it is the Supplier's discretion as to whether an item has a Manufacturer's fault, or if the item was misused in any way or used for a purpose for which it was not intended.

Marsh Carney Saddlery adhere to the returns and replacement policies put out by Department of Fair Trading, visible on their website.

Any goods returned to us, may be forwarded to our supplier for assessment. Please be aware this process can take up to 14 days upon our receipt of these goods.