Shipping policy

Marsh Carney Saddlery uses delivery agents and Australia Post to deliver your goods. Marsh Carney Saddlery will not be held liable for any loss or damage of items delivered. You agree that your details, including your delivery address, will be supplied to the delivery agent for the purpose of delivering your goods.

If you are not personally available to accept delivery, you may appoint a representative to accept delivery in your place. The representative must be over 16 years of age and capable of receiving delivery on your behalf. You agree that we will be entitled to rely on your representative's instructions as if they were your own.

DELIVERY FEES

The delivery fees for Marsh Carney Saddlery orders generally estimated and charged at check-out, and may vary from time to time with promotions and offers.

Without limiting our right to reject an order, Marsh Carney Saddlery may contact you to adjust the calculated delivery fee for your order. If you do not wish to continue with your order, you may cancel your order, and we will refund any payment made.

DISPATCH AND DELIVERY TIMES

Marsh Carney Saddlery will dispatch all available goods within 3 Business Days once payment in full has been received, unless arranged otherwise by you. Any items that are on “Back order” will be dispatched as soon as they become available. You will be notified of an expectant date.

Delivery times will vary from state to state. Australia Post will be the main delivery provider of your orders, and tracking numbers will be offered once the order has shipped.

Marsh Carney Saddlery cannot guarantee that delivery will occur in any particular delivery time frames; and Marsh Carney Saddlery is not liable for any Loss, damage, cost, expense or injury you or any third party suffers as a result of a change in delivery times or a delay in delivery. During major sales events orders may experience delivery delays. Marsh Carney Saddlery will provide notification via email of such delays.